A Holistic Approach to Strategy, Implementation, and Maintenance

case study

A Holistic Approach to Strategy, Implementation, and Maintenance

CLIENT BACKGROUND

SAP Concur, a leading provider of integrated travel and expense (T&E) management software solutions, serves over 40 million users and processes 86 million expense reports representing more than $76 billion in T&E spent annually.

Industry: Travel
Services: Travel & Expense Management

Headquarters: Bellevue, WA
Website: concur.com

BUSINESS CHALLENGE

Serving a multitude of companies in complex industries requires equally complex Quote to Cash (Q2C) cloud-based architectures. Concur realized that ongoing system assessments, new implementations and continual maintenance are critical for daily operation and future momentum.

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ATG SOLUTIONS & TOOLS

  • Advisory Services: ATG conducted an in-depth systems assessment to determine if the existing Quote to Cash (Q2C) solution optimally supported the selling environment.
  • Implementation Services: ATG implemented several Q2C projects including:
    • Customer Relationship Management (CRM)
    • Configure Price Quote (CPQ)
    • Billing and Collections Engine
  • Application Support Services: ATG performed ongoing Q2C architecture quality assurance end-to-end testing, specific to system compatibility, reliability and performance across integrated platforms; as well as, ongoing CPQ development, maintenance and best practice advisory services.

RESULTS & IMPACTS

  • ATG enabled Concur to develop a world-class Quote to Cash environment with a lower Total Cost of Ownership (TCO), allowing increased business agility.
  • Concur reduced risk and maintenance costs by utilizing ATG as a one-stop partner versus multiple vendors.
  • As a result, Concur was able to support double-digit growth leading to a high-value acquisition by SAP.

TESTIMONIAL

"Great collaboration around testing of key functionality for BISE – I remember those long hours spent on video conference and slack channels where it felt like really one team working with ATG."

Julien Bouetard
IT Business Application Integration Manager
SAP Concur

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