case study
Aria Implementation Consolidates Multiple Billing Platforms
CLIENT BACKGROUND
The Client is a leading Internet media company providing coverage and analysis of multiple vertical markets.Â
Industry: Marketing
Services: Multi-Platform Media
BUSINESS CHALLENGE
- Billing of customers was currently split across two systems, one home-built and another Great Plains
- All sales handled through sales reps means selling to smaller advertising was not cost effective
- Manual adjustments to customer accounts were common, leading to non-standard products being sold, or non-standard pricing being applied
ATG SOLUTIONS & TOOLS
- Implementation Services: Ported entire product catalog from custom system into Aria, which is not the product catalog master
- Implementation Services: Leveraged Aria Workflow to handle automated provisioning and deprovisioning of customer subscriptions
- Implementation Services: Utilized ATG’s Data Loader to migrate over 2,000 existing customers into Aria
- Implementation Services: Enabled credit card collection, refunds, and processing across credit cards, tokenized credit cards, and PayPal Express Checkout
RESULTS & IMPACTS
- Self-service web stores created for over 1,700 websites managed by the client
- Increased scalability of the finance team by standardizing customer interactions and adjustments
- Payment collection in the billing system allows for a decrease in the number of late payments from customers