Usage Processing handles the tracking of something measurable. This may be tracking or counting the consumption of something that may or may not have an associated billable component.

When the monetization strategy includes usage as a billable element, usage processing determines when and how much to charge a customer for the units being measured and rated.

There are often situations where services might include a charge for every unit used or other cases where a certain number of units are included and any additional units have an associated cost. The associated cost is based on a pricing structure or other variable factors related to a service or an individual account.

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Units that come into the usage processing system should have a defined “unit of measure” or unit type being charged for (i.e., hours, kilowatts, megabytes, minutes, units, tickets). Having a proper unit of measure can be used to determine rates or be used as a label during invoicing, reporting, or presentation to the customer.

Usage processing is completed by one or more supporting systems depending on the complexity of the business case and the capability of the supporting systems. All usage processing will have at a minimum the ability to load usage and assign a currency rate. The actual rating of the usage records may be handled by a rating system, ERP, or billing system.

Having the ability to monetize services based on usage allows customers to pay for the exact amount of consumption that was used and drives the customer closer to the intersection between the value received from a service and the amount of money spent to use a service. In addition, heavy-use customers can be charged for the additional amount of resources being consumed.

Usage Processing Components

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Mediation

Usage data can come from multiple systems depending on the current ATG Monetization Ecosystem™ architecture. The data from different systems requires the consolidation or mediation of the data into a consistent format to ensure accurate and timely processing. This is where usage may be aggregated or grouped together based on type, date, or some other factor. The level of mediation required for usage data is dependent on multiple factors, primarily the system being used for rating, billing, and invoicing purposes.

Daily Rating

Daily rating is the processing of measured units on a daily cycle, typically by batches.

These batch runs can take place at the end or beginning of a day, or at a selected time, to ensure accurate business intelligence and reporting. Rating usage daily is less resource intensive than the real-time rating, as the actual rating process is performed once for the day’s aggregate usage across accounts. Similar to all other usage load methodologies, usage can be rated during the mediation process, upon load into the billing system, or at some other point in the usage processing process that makes sense based on an organization's key use cases.

Commonly, cloud billing systems are used to do all rating at load time if the organization is using a standard rate per-tier or flat rate per-tier pricing strategy, and the application rates usage at load time natively.

Repair & Recirculate

Due to the various stages or processes that usage can undergo, it is critical to create methodologies to review usage data and ensure accurate processing. This cycle of review is dependent on the rating frequency and bill cycle timing. Capturing errors in mediation, rating, and billing before billing the customer drastically reduces customer dissatisfaction, call-center call volumes, and customer churn.

World-class usage processing systems typically provide a capability to process usage in batches, that are carefully screen, edited, and validated to ensure all information is available to fully process each usage record in the batch. Occasionally, usage may contain errors such as missing fields, and be placed aside for correction and recirculating back into the usage processing flow. This process continues until the batch is complete, with all fixable errors corrected and processed to completion.

Real-Time Rating

Usage is commonly rated in real time when an organization has one or more of the following needs:

  • Customer service representatives and other users need current usage data when dealing with end-customers. This real-time data is presented using custom dashboards or real-time reporting mechanisms.
  • Customers need real-time notifications about consumption, such as a notification that 100% of free data has been consumed in the current period, and any additional consumption will result in overage charges. Note that these notification thresholds (75% of consumption, 90% of consumption, etc.) can be standard thresholds defined by the organization or defined by each customer. In other business models, customers may be depleting an allotted amount of resources which do not have an overage component. For example, an online marketing company’s basic plan may offer customers 500 emails per month they can send to leads and opportunities. This organization’s end customer may receive a notification when they’ve sent 450 emails for the period, advising them to choose wisely when targeting their audience for the remainder of the billing period.
  • Marketing automation (MA) platforms may also rely on real-time data to launch upsell and cross-sell campaigns to customers. These are end-customer notifications sent by the marketing automation platform but may also require other updates to customer information in CRM, CPQ, entitlements, and billing system, such as creating a new opportunity or flagging the customer as eligible for a 20% discount through the month of May.

Real-time rating can be done in a variety of applications, most notably the aggregation application, mediation application or billing system. Again, the real-time rating is feasible when customers are charged on a standard or flat rate per tier rate schedule. Volume and high-water pricing can involve mass re-rating if done in real-time and is more easily handled when rated on bill day.

Bill-Day Rating

Bill-day rating rates customer usage for the entire arrears period on bill day. This rating strategy is commonly used when a customer’s rate or unit is based on how many units they’ve consumed over the entire period, such as volume or high-water pricing. When rating on bill day, customers are generally not provided any advice of charge, as an account’s actual dollar-figure charge is not known until bill-day rating occurs.

Advice of Charge

Capturing usage in real time can provide advice of charge capability. This is the ability to notify customers that they are approaching a predetermined threshold and will be charged more or allow a customer to upgrade to avoid penalties or fines.

People, Process, and Technology of Usage Processing

People

Usage processing draws a diverse organizational crowd. Customer service and customer success are intimately involved with processes inside the domain, while product, finance, and finance-billing also have a keen interest and clear-cut obligations in customer usage processing.

Sales

Product

Customer Service

MARKETING

FINANCE

I.T.

Process

ATG maintains a set of 99 key business processes to support the management of Customers and Revenue for Service Providers. Thirty-nine of these processes originate or are impacted by the Usage Processing domain. Below are the key processes that are touched in Usage Processing, categorized by the Organizational Unit that owns the process:

PRODUCT

Bundled Product Introduction Process

Configuring and introduction of a bundled product or service to the product catalog and supporting systems. Includes definition of product/bundle attributes, pricing rules (usage, recurring, non-recurring), discounts rules, product/service lifecycle, revenue recognition, and reporting attributes.

PRODUCT

Entitlement Processing

Management of active products and services within a customer account.

PRODUCT

New Pricing Introduction - Existing Construct

This process is for creation of a new pricing rate for an existing construct. For example, creation of a $24.95/mo. plan for a geography that previously had been at $27.95/mo.

PRODUCT

New Pricing Introduction - New Construct

This process is for creation of a new pricing construct for an existing product or service. For example, creation of a monthly subscription where previously there had only been annual.

PRODUCT

New Product Introduction Process

Introduction of a new product or service to the Product Catalog and supporting quoting, ordering, contracting, provisioning, ticketing, invoicing, payment, usage, and revenue recognition systems. Includes definition of product attributes, pricing rules(usage, recurring, non-recurring), discounts rules, product/service lifecycle, revenue recognition, reporting attributes, and bundling concepts.

PRODUCT

New Product Introduction Process - Mobile

Configure attributes and introduce new products and services, with specific focus on making the product available on mobile devices.

PRODUCT

Promotion & Discount Introduction

The configuration of standard, pre-defined promotions and discounts of products or services.

PRODUCT

Trial Processing

Configuration and management of trial products that do not bill at all during an agreed-upon time frame, or under a certain set of use restrictions. Includes processes for provisioning and reporting.

OPERATIONS

Proactive Customer Notification - Operations Focus (CC Expiry, Payment Received Notification)

A proactive approach to notify customers of pertinent payment information, particularly keeping Credit Cards current to limit number and impact of reject processing.

OPERATIONS

Professional Services Automation

Tools and processes related to management and deployment of professional services.

OPERATIONS

Quote - Product / Service Approval

Configuration of required approvals for products, services, discounts, and pricing configurations prior to the sale.

I.T.

Cross-Training of Monetization Ecosystem Components

Process for training organizational resources

I.T.

Data Stewardship Across Monetization Ecosystem

Process of assigning ownership and sources of truth for data within the organization.

I.T.

Maintenance & Oversight of Monetization Ecosystem

Process around assuring that all touchpoints and connections in the ecosystem are optimized and working to their full potential.

I.T.

Monitoring & Testing of Vendor Functional Releases

As ecosystem components release updates and patches, each is checked and tested to confirm all systems are working together as required by the business' requirements.

I.T.

Security Oversight of Monetization Ecosystem

Process for maintaining and controlling access and permission to ecosystem components.

I.T.

Vendor Management of the Monetization Ecosystem

Management of ecosystem component vendors including proactive communication of changes and general relationship nurturing.

FINANCE - BILLING

Bill Day Usage Processing

The process of invoicing usage that has been accumulating since the previous statement/invoice period. Bill day usage processing includes calculation of charges, potential overage, decrementing credit balances, and managing rollover and pooled usage constructs.

FINANCE - BILLING

Bill Run Operations

Tasks and functions associated with initiating and maintaining the billing process, including bill cycle management, usage file management, payment batches, credit card rejects, etc.

FINANCE - BILLING

Billing Setup Process

Tasks and functions associated with setting up the billing processes for given products and services.

FINANCE - BILLING

Billing / Invoice Processing - Recurring / Periodic

Process for aggregating financial activities and adjustments for a given billing period and generating the respective invoice.

FINANCE - BILLING

Daily Usage Processing

Methods used to track consumption of usage units associated with a given billing period. Usage Processing includes mediation, loading, rating, and guiding usage to the appropriate billing account. This information will be used to update the customer on current consumption, as well as to be processed during bill day invoicing processes.

FINANCE - BILLING

Invoice Finishing & Delivery

Typically, billing engines produce raw invoice or statement data. Often, external applications are used to package this data for presentation on a paper invoice, electronic distribution, or alternate media. Most billing engines have rudimentary invoice presentation capability.

FINANCE - BILLING

Payment Processing

The steps taken to process different payment methods from customers.

FINANCE - BILLING

SOX/Regulatory Compliance

The ability to provide proof of internal controls to prevent fraud and material misstatements.

FINANCE - BILLING

Subscription Management

The processes a company uses to manage complex customer subscription attributes, including recurring billing, IN Proration (service sign up), OUT Proration (service disconnect/cancel), and associated usage, recurring, and non-recurring processing.

FINANCE - BILLING

System Auditability

Provides assurance that source system data is accurate, and a paper trail exists from a transaction to financial statements.

FINANCE

Credit Check Management

The process of verifying customer credit history, during new the prospecting process, new customer creation, or during the life of a customer.

FINANCE

Financial Statement Preparation

Production of accurate, auditable, and presentable financial statements in the most efficient manner possible.

FINANCE

Revenue Recognition Processing - Contract Line Item Segmentation

Methods used to categorize contract items to ensure revenue is recognized properly.

FINANCE

Revenue Recognition Processing - Earned Trigger Processing

Method for appropriately triggering revenue recognition events.

FINANCE

Run Rate Reporting

Run rate reporting is critical for revenue forecasting, and can help project other key metrics.

FINANCE

Tax Processing & Filing

Methods used to streamline complicated taxation rules and regulations, including the accurate filing of corporate income and sales tax information.

CUSTOMER SERVICE

Proactive Customer Notification - Success Focus (Recommendations, Advice of Charge, Overage Notifications)

Exceeding customer expectations by using data and triggers to notify them of an opportunity or looming risk.

CUSTOMER SUCCESS

Customer Usage Monitoring

Tracking and recording customer product usage throughout a billing period and life cycle. Closely related to daily usage processing, this process can be used by Customer Success agents to find customers who are experiencing problems with their product usage, are not using key functions of the product, or are nearing billing thresholds.

CUSTOMER SUCCESS

New Customer Onboarding

The process of creating a customer account, properly provisioning products and/or services, and communicating welcoming messages.

CUSTOMER SUCCESS

NPS / CSAT Monitoring

Process of tracking, reporting, and following up on customer satisfaction metrics, by customer segment or product.

CUSTOMER SUCCESS

Retention / Churn Monitoring

The process of monitoring customer turnover.

ALL

Daily, Periodic, or Ad Hoc Reporting (ETL, Report, Dashboard)

Movement of data between domains to create a single source of truth for reporting and dashboarding. Includes key metrics such as revenue analytics and other KPIs

Technology:

There are three technology platforms utilized in usage processing. The first is a software category referred to as Biller Connected. This is software that has the usage processing component built into the overarching billing solution.

Next, there are a host of vendors that provide Adjunct Rating software or services, and finally, there’s the group of Mediation software providers. Each category of software will be broken out in the key vendor section below.

Usage Processing Learning Aids

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Key Biller Connected Usage Processing Vendors

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ESSENTIALS

Founded: 2008
HQ: Austin, TX
Company Type: Privately Held
Website: www.gotransverse.com
Delivery Method: Cloud

OVERVIEW

With a focus on recurring customer and billing management, goTransverse delivers cloud-based, agile monetization and subscription management solutions. goTransverse TRACT can support flexible monetization and packaging strategies while powering stable and reliable dynamic billing relationships.

PRODUCT & SERVICES:

  • Billing & Collection
  • Usage Processing
  • Payment Processing

TARGET MARKET

goTransverse targets large enterprise organizations in high tech, media and entertainment, cloud apps and infrastructure, logistics and fulfillment, and IoT.

CUSTOMERS

  • Amplifier
  • Bandwidth
  • DigitalOcean
  • Ethoca
  • Genetec
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ESSENTIALS

Founded: 2002
HQ: San Francisco, CA
Company Type: Privately Held
Website: www.ariasystems.com
Delivery Method: Cloud

OVERVIEW

Aria provides a cloud-based platform that is both robust and scalable enough to help enterprises seize new market opportunities and meet customer demands by rapidly deploying monetization models. Aria enables enterprises to better serve their customers through innovation in pricing and packaging.

PRODUCT & SERVICES:

  • Billing & Collection
  • Payment Processing
  • Usage Processing
  • Revenue Recognition Management

TARGET MARKET

Aria targets organizations in the high tech, media, telecom, cloud services, finance, and automotive industries. Target organizations are typically medium to large enterprises.

CUSTOMERS

  • Adobe
  • Audi
  • Philips
  • Pitney Bowes
  • VMWare
  • Fastly
  • Subaru
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ESSENTIALS

Founded: 2006
HQ: San Mateo, CA
Company Type: Public
Website: www.netsuite.com
Delivery Method: Cloud

OVERVIEW

NetSuite SuiteBilling places billing at the core of the business. Using a unified framework, NetSuite SuiteBilling supports transaction, subscription, usage-based, and any hybrid model of billing. This framework makes NetSuite SuiteBilling an agile and flexible solution for billing and revenue management processes. The centralized framework supports monetization models and allows customers to be innovative while staying in accordance with the latest revenue recognition.

PRODUCT & SERVICES:

  • Billing & Collection
  • Financial Management
  • Order Management
  • Usage Processing
  • Revenue Recognition Management

TARGET MARKET

NetSuite targets organizations in many industries, including fashion and apparel, manufacturing, software, financial services, and nonprofit. Target organizations are mostly mid-market enterprises and divisions of large companies.

CUSTOMERS

  • DocuSign
  • Roku
  • CallidusCloud
  • IBA
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ESSENTIALS

Founded: 1982
HQ: Chesterfield, MO
Company Type: Public
Website: www.amdocsoptima.com
Delivery Method: Cloud & On-Premise

OVERVIEW

Amdocs Optima is a digital customer management and commerce platform designed to rapidly and securely monetize any product or service. Amdocs Optima provides solutions for both B2C and B2B companies, and its platform can be deployed on-premise or in the cloud to support the entire business lifecycle.

PRODUCT & SERVICES:

  • Customer Resource Management (CRM)
  • Configure-Price-Quote (CPQ)
  • Order Management
  • Billing & Collection
  • Usage Processing
  • Payment Processing

TARGET MARKET

Amdocs Optima targets organizations in the telecommunication and utility industries. Amdocs Optima is tailored for carrier wholesale Mobile Virtual Network Enablers (MVNEs) and Operators (MVNOs).

CUSTOMERS

  • Liberty Global
  • Vodafone
  • Effortel
  • Oi
  • Jainpu Technology Inc
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ESSENTIALS

Founded: 2007
HQ: San Mateo
Company Type: Public
Website: www.zuora.com
Delivery Method: Cloud

OVERVIEW

The cloud-based vendor, Zuora, offers a subscription economy platform, built for managing ongoing subscriber relationships and fast-changing go-to-market strategies. Zuora’ s portfolio of SaaS applications and flagship products include recurring customer and billing management, revenue management, subscription analytics, and CPQ. Zuora’s products are purpose-built for businesses with a subscription-based business model, however, other technologies across numerous monetization ecosystem domains are needed to fully enable a subscription business model.

PRODUCT & SERVICES:

  • Customer Relationship Management (CRM)
  • Configure-Price-Quote (CPQ)
  • Billing & Collection
  • Usage Processing
  • Financial Management
  • Revenue Recognition Management

TARGET MARKET

Zuora targets medium to large enterprise organizations in the media, communications, healthcare, education, and high-tech industries.

CUSTOMERS

  • Box
  • Hewlett Packard Enterprise
  • Caterpillar
  • Symantec
  • Clear
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ESSENTIALS

Founded: 2008
HQ: Engelwood, CO
Company Type: Privately Held
Website: www.billingplatform.com
Delivery Method: Cloud

OVERVIEW

Billing Platform gives customers the power to design dynamic product offerings, monetize the end-to-end process, integrate with critical applications, streamline communications, gain valuable business intelligence, and design the model and business logic that fully supports the needs of the customer. Users can quickly and accurately implement any pricing and rating model, as well as roll out new products and services to rapidly turn ideas into cash.

PRODUCT & SERVICES:

  • Order Management
  • Billing & Collection
  • Payment Processing
  • Tax & Commissions
  • Usage Processing
  • Business Intelligence
  • Revenue Management

TARGET MARKET

Billing Platform is designed for many industries. Target organizations are generally medium to large enterprises.

CUSTOMERS

  • Thales
  • Cengage Learning
  • Energy Australia
  • Packet Fabric
  • Floor & Decor
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ESSENTIALS

Founded: 1876
HQ: Stockholm, Sweden
Company Type: Public
Website: www.ericsson.com
Delivery Method: Cloud

OVERVIEW

Ericsson has over 140 years of experience in the communications industry and offers BSCS iX, a convergent, end-to-end billing and customer care system for any type of communications service provider. A component within the BSCS iX solution is Charging and Billing in One that allows businesses to handle all customers and services in a real-time, streamlined, converged charging and billing system. The software covers prepaid and postpaid, voice and data, fixed and mobile, and retail and wholesale models.

PRODUCT & SERVICES:

  • Configure-Price-Quote (CPQ)
  • Billing & Collection
  • Payment Processing
  • Tax Management
  • Commission Management
  • Product Catalog Maintenance
  • Usage Processing
  • Business Intelligence
  • Revenue Recognition Management

TARGET MARKET

Ericsson targets organizations in the telecommunication and IoT industries. Target organizations are large enterprises, but Ericsson has a product subset for emerging telecommunication companies.

CUSTOMERS

  • Ooredoo Group
  • HomeSend
  • U Mobile
  • Nextel
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ESSENTIALS

Founded: 1993
HQ: Waltham, MA
Company Type: Public
Website: www.netcracker.com
Delivery Method: Cloud

OVERVIEW

In 2008, NEC acquired Netcracker and subsequently consolidated all of its telecom software and services assets under Netcracker. The later acquisition of Convergys’ BSS business created a powerful, end-to-end offering. The revenue management product line is one of 12 components in the Digital Business Enablement offering located on Netcracker’s platform. It performs the monetization of digital services including mediation, billing, converged rating and charging, and voucher management.

PRODUCT & SERVICES:

  • Customer Relationship Management (CRM)
  • E-Commerce
  • Configure-Price-Quote (CPQ)
  • Order Management
  • Service Delivery
  • Billing & Collection
  • Middleware & Connectivity
  • Payment Processing
  • Tax & Commissions
  • Product Catalog Maintenance
  • Usage Processing
  • Business Intelligence
  • Revenue Management

TARGET MARKET

Netcracker targets communications service providers who are medium to large enterprises.

CUSTOMERS

  • T-Mobile
  • Cox Communications
  • Cricket Wireless
  • Vodafone
  • Virgin Media
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ESSENTIALS

Founded: 1977
HQ: Redwood City, CA
Company Type: Public
Website: www.oracle.com
Delivery Method: Cloud

OVERVIEW

Oracle Communications Billing and Revenue Management fuels disruptive innovation, brand differentiation, and business transformation with its billing solution. The solution is a complete concept-to-cash solution with more than 70 unique services across telecommunications, XaaS, media, and IoT. It is agile, flexible, and reliable helping drive customer loyalty with personalized offers, promotions, and discounts. The solution ensures that revenues are maximized, and companies can realize faster ROI and lower TCO with a standards-based, scalable architecture.

PRODUCT & SERVICES:

  • Billing & Collection
  • Usage Processing: Mediation

TARGET MARKET

Oracle targets organizations in many industries and of any size.

CUSTOMERS

  • PosteMobile
  • Mast Mobile
  • Cablevision
  • Tušmobil

Key Adjunct Rating & Mediation Usage Processing Vendors

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ESSENTIALS

Founded: 1982
HQ: Chesterfield, MO
Company Type: Public
Website: www.amdocs.com
Delivery Method: Cloud

OVERVIEW

Amdocs provides software and services, enabling digital and network transformation through delivery expertise. Offerings include business support systems (BSS), operational support systems (OSS), open network solutions, Internet of Things, big data analytics and entertainment and media solutions. Amdocs lead-to-quote solution seamlessly integrates with any Salesforce automation and backend BSS/OSS systems to maximize current systems and processes.

PRODUCT & SERVICES:

  • Billing & Collection
  • Usage Processing

TARGET MARKET

Amdocs targets organizations primarily in communications, media and financial services providers and digital enterprises. Target organizations are medium to large enterprises.

CUSTOMERS

  • Dish
  • T-Mobile USA
  • Vodafone
  • Sprint
  • Verizon Wireless
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ESSENTIALS

Founded: 1976
HQ: Stockholm, Sweden
Company Type: Public
Website: www.ericsson.com
Delivery Method: Cloud

OVERVIEW

Ericsson provides information and communication technology to service providers. Solutions that are easy to adopt and scale enable the full-value connectivity for customers. Comprehensive offerings range across networks, digital services, managed services and emerging business, powered by 5G and IoT platforms.

PRODUCT & SERVICES:

  • Billing & Collection
  • Middleware & Connectivity
  • Usage Processing: Mediation
  • Business Intelligence
  • Financial Management
  • Revenue Recognition Management

TARGET MARKET

Ericsson targets organizations in the telecommunication and IoT industries. Target organizations are generally medium to large enterprises and are seeking mobile and fixed network infrastructure, telecom services, software, broadband, and multimedia solutions.

CUSTOMERS

  • Frontier Airlines
  • Cygate
  • ITV
  • Swisscom
  • Vodafone
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ESSENTIALS

Founded: 2000
HQ: Stockholm, Sweden
Company Type: Privately Held
Website: www.digitalroute.com
Delivery Method: Cloud

OVERVIEW

DigitalRoute technology monitors and captures usage data across all dimensions of a business for data-driven decisions and business model monetization. Flexible solutions are designed to provide a foundation for profitability and customer trust. The Billing Mediation platform from DigitalRoute enables data normalization across systems and optimization of data streams in real-time and batch modes.

PRODUCT & SERVICES:

  • Usage Processing: Mediation

TARGET MARKET

DigitalRoute targets organizations in the telecommunication, utilities, high tech, and transport and logistics industries. Target organizations are any size.

CUSTOMERS

  • KT
  • PayEx
  • Swisscom
  • T-Mobile
  • Tusmobil
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ESSENTIALS

Founded: 1986
HQ: Espoo, Finland
Company Type: Public
Website: www.nokia.com
Delivery Method: Cloud & On-Premise

OVERVIEW

Nokia acquired Comptel in February of 2017. This acquisition allowed Nokia to bolster themselves as a standalone software business and continue to use intelligence to reduce friction in businesses. Comptel provides Nokia with more capabilities to help bring communication services to the market faster, redefine workflows, and refine decision making.

PRODUCT & SERVICES:

  • Service Delivery
  • Product Catalog Maintenance
  • Usage Processing

TARGET MARKET

Nokia targets organizations in many industries. Target organizations are generally medium to large enterprises but also include service providers and the public sector.

CUSTOMERS

  • Verizon
  • AT&T
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ESSENTIALS

Founded: 1998
HQ: Cambridge, Canada
Company Type: Privately Held
Website: www.logisense.com
Delivery Method: Cloud

OVERVIEW

LogiSense’s platform allows businesses of all shapes and sizes to measure, rate, and monetize the services their customers desire. LogiSense provides usage rating, billing, and customer experience management. LogiSense’s fully-automated and integrated solutions reduce back-office complexity and simplify the creation and deployment of personalized services to customers. tools to implement subscription billing, usage billing, customer experience management and outcome pricing. The flexible real-time solutions have the capability to support a variety of different business cases.

PRODUCT & SERVICES:

  • Billing & Collection
  • Usage Processing

TARGET MARKET

LogiSense targets organizations in the communications and IoT industries but can be customized for any industry. Target organizations are mid to large enterprises.

CUSTOMERS

  • Vonage
  • Numerex
  • Apogee
  • Garmin
  • Roadpost
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ESSENTIALS

Founded: 2011
HQ: Ottawa, Canada
Company Type: Privately Held
Website: www.fusebill.com
Delivery Method: Cloud

OVERVIEW

Fusebill is a cloud-based software platform that simplifies subscription and recurring billing management through automation processes. Fusebill focuses on simplicity, flexibility, and security for its customers. The platform can be tailored to fit all customer needs from customized discounts to customized billing schedules. And, the ability to integrate systems and business models further helps users capitalize on new product opportunities and maintain a completive edge.

PRODUCT & SERVICES:

  • Billing & Collection
  • Payment Processing
  • Usage Processing

TARGET MARKET

Fusebill targets organizations in the technology and media industries that are generally medium-sized enterprises.

CUSTOMERS

  • Uberflip
  • instream
  • ClearPathGPS
  • NonProfit Technologies
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ESSENTIALS

Founded: 2008
HQ: Mountain View, CA
Company Type: Privately Held
Website: www.matrixx.com
Delivery Method: Cloud

OVERVIEW

Matrixx Software delivers an innovative digital commerce solution that enables constant customer engagement. The Matrixx approach makes it possible for digital service providers to simultaneously serve customers and process interactions accurately. Solutions provide innovation and profitability in the transition to digital and the ability to build long-term strategic value through digital customer relationships.

PRODUCT & SERVICES:

  • Usage Processing: Mediation

TARGET MARKET

Matrixx Software targets organizations looking to transition from traditional infrastructure to digital in many industries. Target organizations are any size.

CUSTOMERS

  • Vodafone
  • Swisscom
  • Yoodo
  • Telstra
  • iD Mobile
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    ESSENTIALS

    Founded: 1993
    HQ: Waltham, MA
    Company Type: Public
    Website: www.netcracker.com
    Delivery Method: Cloud

    OVERVIEW

    In 2008, NEC acquired Netcracker and subsequently consolidated all of its telecom software and services assets under Netcracker. The later acquisition of Convergys’ BSS business created a powerful, end-to-end offering. The revenue management product line is one of 12 components in the Digital Business Enablement offering located on Netcracker’s platform. It performs the monetization of digital services including mediation, billing, converged rating and charging, and voucher management.

    PRODUCT & SERVICES:

    • Billing & Collection
    • Middleware & Connectivity
    • Usage Processing
    • Business Intelligence
    • Revenue Management

    TARGET MARKET

    Netcracker targets communications service providers who are medium to large enterprises.

    CUSTOMERS

    • T-Mobile
    • Cox Communications
    • Cricket Wireless
    • Vodafone
    • Virgin Media
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    ESSENTIALS

    Founded: 1977
    HQ: Redwood City, CA
    Company Type: Public
    Website: www.oracle.com
    Delivery Method: Cloud

    OVERVIEW

    Oracle Fusion Applications is a suite of 100% open standards-based business applications that provide a new standard for business innovation, work, and technology adoption. Delivery includes a complete suite of service-enabled enterprise applications, all of which directly work with Oracle’s Applications Unlimited portfolio. Oracle Fusion Applications are based on best practices business processes and are standards-based making it highly adaptable.

    PRODUCT & SERVICES:

    • Middleware & Connectivity
    • Usage Processing

    TARGET MARKET

    Oracle Fusion targets organizations in many industries. Target organizations are medium to large enterprises.  

    CUSTOMERS

    • Griffith University
    • Canon
    • Yarra Valley Water
    • Colab
    • Daekyo
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      ESSENTIALS

      Founded: 1999
      HQ: Dublin, Ireland
      Company Type: Privately Held
      Website: www.openet.com
      Delivery Method: Cloud

      OVERVIEW

      Openet provides software solutions and services which enable service providers with the ability to create new revenues and improve customer engagement. The Convergent Mediation works with customers by consolidating and unlocking data to provide insight. Working from a single platform, Convergent Mediation takes network data and transforms it into business information to be used for strategic solutions within the company.

      PRODUCT & SERVICES:

      • Usage Processing: Mediation
      • Business Intelligence

      TARGET MARKET

      Openet generally targets organizations telecommunications that are medium to large enterprises.

      CUSTOMERS

      • T-Mobile
      • Sprint
      • Charter
      • Telus
      • Tele-Post