A proactive approach to notify customers of pertinent payment information, particularly keeping Credit Cards current to limit number and impact of reject processing.

Tools and processes related to management and deployment of professional services.

Configuration of required approvals for products, services, discounts, and pricing configurations prior to the sale.

Process for training organizational resources

Process of assigning ownership and sources of truth for data within the organization.

Process around assuring that all touchpoints and connections in the ecosystem are optimized and working to their full potential.

As ecosystem components release updates and patches, each is checked and tested to confirm all systems are working together as required by the business' requirements.

Process for maintaining and controlling access and permission to ecosystem components.

Management of ecosystem component vendors including proactive communication of changes and general relationship nurturing.

The process of invoicing usage that has been accumulating since the previous statement/invoice period. Bill day usage processing includes calculation of charges, potential overage, decrementing credit balances, and managing rollover and pooled usage constructs.

Tasks and functions associated with initiating and maintaining the billing process, including bill cycle management, usage file management, payment batches, credit card rejects, etc.

Tasks and functions associated with setting up the billing processes for given products and services.

Process for aggregating financial activities and adjustments for a given billing period and generating the respective invoice.

Methods used to track consumption of usage units associated with a given billing period. Usage Processing includes mediation, loading, rating, and guiding usage to the appropriate billing account. This information will be used to update the customer on current consumption, as well as to be processed during bill day invoicing processes.

Typically, billing engines produce raw invoice or statement data. Often, external applications are used to package this data for presentation on a paper invoice, electronic distribution, or alternate media. Most billing engines have rudimentary invoice presentation capability.

The steps taken to process different payment methods from customers.

The ability to provide proof of internal controls to prevent fraud and material misstatements.

The processes a company uses to manage complex customer subscription attributes, including recurring billing, IN Proration (service sign up), OUT Proration (service disconnect/cancel), and associated usage, recurring, and non-recurring processing.

Provides assurance that source system data is accurate, and a paper trail exists from a transaction to financial statements.

Exceeding customer expectations by using data and triggers to notify them of an opportunity or looming risk.

Tracking and recording customer product usage throughout a billing period and life cycle. Closely related to daily usage processing, this process can be used by Customer Success agents to find customers who are experiencing problems with their product usage, are not using key functions of the product, or are nearing billing thresholds.

The process of creating a customer account, properly provisioning products and/or services, and communicating welcoming messages.

Process of tracking, reporting, and following up on customer satisfaction metrics, by customer segment or product.

The process of monitoring customer turnover.