Usage Processing

Usage Processing handles the tracking of something measurable. This may be tracking or counting the consumption of something that may or may not have an associated billable component.

When the monetization strategy includes usage as a billable element, usage processing determines when and how much to charge a customer for the units being measured and rated.

There are often situations where services might include a charge for every unit used, or other situations where a certain number of units are included and any additional units have an associated cost based on a pricing structure or other variable factors related to a service or an individual account.

Units that come into the usage processing system should have a defined “unit of measure” or unit type being charged for (i.e. hours, kilowatts, megabytes, minutes, units, tickets). Having a proper unit of measure can be used to determine rates or be used as a label during invoicing, reporting, or presentation to the customer.

Having the ability to monetize services based on usage…drives the customer closer to the intersection between the value received from a service and the amount of money spent to use a service.

Usage processing is completed by one or more supporting systems depending on the complexity of the business case and the capability of the supporting systems. All usage processing will have at a minimum the ability to load usage and assign a currency rate. The actual rating of the usage records may be handled by a rating system, ERP, or billing system.

Usage processing systems can generally handle a wide variety of granularity between usage records being processed. In many cases, each discreet usage event will need to be tracked individually for analytical or rating purposes, but in other cases usage may be aggregated and only sent to rating after the usage has been grouped based on type, date, or some other factor.

Having the ability to monetize services based on usage allows customers to pay for the exact amount of consumption that was used and drives the customer closer to the intersection between the value received from a service and the amount of money spent to use a service. In addition, heavy-use customers can be charged for the additional amount of resources being consumed.


Usage Processing Components

Mediation

Usage data can come from multiple systems depending on the current Monetization Ecosystem architecture. The data from different systems requires the consolidation or “mediation” of the data into a consistent format to ensure accurate and timely processing. This is where usage may be aggregated or grouped together based on type, date, or some other factor. The level of mediation required for usage data is dependent on multiple factors, primarily the system being used for rating, billing, and invoicing purposes.

Daily Rating

Daily Rating is the processing of measured units on a daily cycle, typically by batches.

These batch runs can take place at the end or beginning of a day, or at a selected time, in order to ensure accurate business intelligence and reporting. Rating usage daily is less resource intensive than real-time rating, as the actual rating process is performed once for the day’s aggregate usage across accounts. Similar to all other usage load methodologies, usage can be rated during the mediation process, upon load into the billing system, or at some other point in the usage processing process that makes sense based on an organizations key use cases.

Commonly, cloud billing systems are used to do all rating at load time if the organization is using a standard rate per-tier or flat rate per-tier pricing strategy, and the application rates usage at load time natively. 

Repair & Recirculate

Due to the various stages or processes that usage can undergo, from collection to rating and billing, it is critical to create processes to review usage data and ensure accurate processing. This cycle of review is dependent on the rating frequency and bill cycle timing. Capturing errors in mediation, rating, and billing before billing the customer greatly reduces customer dissatisfaction, call center call volumes, and customer churn.

Real-Time Rating

Usage is commonly rated to in real time when an organization has one or more of the following needs:

  • CSRs and other users need current usage data when dealing with end customers. This real time data is presented using custom dashboards or real-time reporting mechanisms.
  • Customers need real-time notifications about consumption, such as a notification that 100% of free data has been consumed in the current period, and any additional consumption will result in overage charges. Note that these notification thresholds (75% of consumption, 90% of consumption, etc.) can be standard thresholds defined by the organization, or defined by each customer. In other business models, customers may be depleting an allotted amount of resources which do not have an overage component. For example, an online marketing company’s basic plan may offer customers 500 emails per month they can send to leads/opportunities.  This organization’s end customer may receive a notification when they’ve sent 450 emails for the period, advising them to choose wisely when targeting their audience for the remainder of the bill period.
  • Marketing automation (MA) platforms may also rely on real-time data to launch up-sell/cross-sell campaigns to customers. Similar to the previous bullet, these are end customer notifications sent by the MA platform, but may also require other updates to customer information in CRM, CPQ, entitlements, and billing systems (such as creating a new opportunity or flagging the customer as eligible for a 20% discount through the month of May).

Real-Time Rating can be done in a variety of applications, most notably the aggregation/mediation application or billing system. Again, real-time rating is feasible when customers are charged on a standard or flat rate per tier rate schedule. Volume and high-water pricing can involve mass re-rating if done in real-time, and is more easily handled when rated on bill-day.

Bill Day Rating

Bill Day Rating rates customer usage for the entire arrears period on bill day. This rating strategy is commonly used when a customer’s rate/unit is based on how many units they’ve consumed over the entire period, such as volume or high-water pricing. When rating on bill day, customers are generally not provided any advice of charge, as an account’s actual dollar-figure charge is not known until bill-day rating occurs.

Advice of Charge

Capturing usage in real time can provide Advice of Charge capability. This is the ability to notify customers that they are approaching a predetermined threshold and will be charged more, or allow a customer to upgrade to avoid penalties or fines.


Detailed: People | Process | Technology

Usage Processing draws an organizational crowd. Customer Service and Customer Success are intimately involved with processes inside the domain, while Product, Finance, and Finance-Billing also have a keen interest and clear-cut obligations in customer usage processing.

 

Customer-Service-People-IconCustomer-Success-People-IconProduct-People-IconFinance-People-IconFinance-Billing-People-IconIT-People-Icon

 

 

 

ATG maintains a set of 75 key business processes to support management of Customers and Revenue for Service Providers. Twenty-four of these processes originate, or are impacted by the Usage Processing domain. Below are the key processes that are touched in Usage Processing, categorized by the Organizational Unit that owns the process:


Customer Service Organization

Pro-active Customer Notification – Success Focus (Recommendations, Advice of Charge, Overage Notifications) – exceeding customer expectations by using data and triggers to notify them of an opportunity or looming risk.


Customer Success Organization

Customer Usage Monitoring – tracking and recording customer resource usage throughout a billing period and life cycle.

New Customer Onboarding – the process of creating a customer account, properly provisioning products and/or services, and communicating welcoming messages.

NPS/CSAT Monitoring – process of tracking, reporting and following up on customer satisfaction metrics.

Retention/Churn Monitoring – process of monitoring customer turnover.


Product Organization

New Product Introduction Process – configuring attributes and introducing new products or services to the product catalog.

New Product Introduction Process (Mobile) – configure attributes and introduce new products and services made available on mobile devices.

New Product Monetization Process – the configuration of pricing for a new product or service.

Trial Processing – configuration and management of products that do not bill at all during an agreed upon time frame, includes processes for provisioning and reporting

Promotion and Discount Process – the configuration of promotions and discounts to new or current products and services.


Finance – Billing Organization

Bill Day Usage Processing – methods used to track consumption of usage units associated with a given billing period.

Bill Run Operations – tasks and functions associated with initiating the billing process.

Daily Usage Processing – method used to provide real-time usage or usage estimates to customers.


Finance Organization

Revenue Recognition: Earned Trigger Processing – method for appropriately triggering revenue recognition events.

Revenue Recognition: Contract Line Item Segmentation – methods used to categorize contract items to ensure revenue is recognized properly.


I.T.

Maintenance and Oversight of Monetization Ecosystem – processes around ensuring that all touch points and connections within the ecosystem are optimized to their fullest potential.

Vendor Management of Monetization Ecosystem – oversight and communication duties of ecosystem software components and their vendors, including management of vendor road map and change logs and general relationship nurturing.

Monitoring & Testing of Vendor Functional Releases – as ecosystem components release updates and patches, each is checked and tested to confirm all systems are working together as required by the business’ requirements.

Cross-Training of Monetization Ecosystem Components – process for training organizational resources on the appropriate software systems.

Security Oversight of Monetization Ecosystem – process for maintaining and controlling access and permissions to ecosystem components.

Data Stewardship Across Monetization Ecosystem – process of assigning ownership and sources of truth for data within the organization.


All Organizations

Daily, Periodic, or Ad Hoc Reporting (Extraction, Load, Report, Dashboard) – movement of data between domains to create single source of truth for reporting and dash boarding.


The are three technology platforms utilized in Usage Processing. The first is a software category referred to as Biller Connected. This is software that has the usage processing component built into the overarching billing solution.

Next, there are a host of vendors that provide Adjunct Rating software or services, and finally there’s the stable of Mediation software providers. Each category of software will be broken out in the Key Vendor section below.

Biller Connected Key Vendors

Founded: 2003
HQ: San Francisco, CA
Company Type: Privately held
Website: www.ariasystems.com
Cloud/On-Premise: Cloud

Aria Systems helps enterprises grow their recurring revenue businesses. Aria aids clients in taking advantage of each customer-driven event − known as revenue moments − with agile billing, active customer engagement, and the rapid deployment of new products and services. With Aria’s end-to-end active monetization platform, global brands can get to market faster with a wider variety of products and services, while maximizing customer satisfaction, retention, and lifetime value.

Their platforms includes:

  • Customer Acquisition
  • Managing Recurring Revenue
  • Maximizing Lifetime Value
  • Enterprise Grade Cloud

Aria Systems tends to target high-tech, media, communication, cloud, and finance companies that range from small and mid-sized businesses to global enterprises.

Constant Contact – online marketing company

Falck – service provider in the areas of healthcare, assistance, safety services, and emergency

Hootsuite – social media management systems for brand management

Pitney Bowes – provider of global eCommerce solutions, shipping and mailing products, location intelligence, customer engagement, and customer information management solutions

VMWare – provider of cloud and virtualization software and services

Founded: 2008
HQ: Austin, TX
Company Type: Privately held
Website: www.gotransverse.com
Cloud/On-Premise: Cloud

goTransverse powers leading-edge companies who push conventional boundaries with disruptive product and service offerings. The TRACT® platform supports any combination of one-time, subscription, and usage-based offerings with near real-time metering, rating and native revenue recognition. The TRACT® platform includes:

  • Billing and Receivables
  • Customer and Order Management
  • Product Catalog
  • Usage and Entitlement Management Solutions
  • Accounts Receivable Sub-Ledger
  • Reporting and Analytics
  • Administration and Security
  • Integrations and Connectors

The result is faster time to market, visibility into revenue streams, and top-line revenue growth.

goTransverse has a customer base which includes publicly traded and privately held companies typically technology-focused in cloud solutions, digital entertainment and media, Internet of Things (IoT), Machine-to-Machine (M2M), logistics, and hosting/managed services.

Hemisphere GNSS – provider of high-performance satellite positioning solutions for marine, land survey and mapping, construction, and agriculture

Amplifier – merchandising service provider

Demandware – software technology company that provides a cloud-based e-commerce platform and related services for retailers and brand manufacturers

Founded: 1976
HQ: Stockholm, Sweden
Company Type: Public
Website: www.ericsson.com/
Cloud/On-Premise: Cloud

Ericsson is the world’s leading provider of technology and services to telecom operators. With more than 110,000 professionals, and customers in 180 countries, they combine global scale with technology and services leadership. Their services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the communications industry and other sectors to do better business, increase efficiency, improve their users’ experience and capture new opportunities. Ericsson:

  • Is established in 180 countries
  • Has more than 100,000 employees
  • Holds more than 37,000 patents
  • Has a global customer network of more than 2 billion
  • Systems handle 40% of mobile calls

Ericsson tends to target operators, enterprises, and the media industry who are seeking mobile and fixed network infrastructure, telecom services, software, broadband, and multimedia solutions.

Frontier Airlines – low-cost carrier airline in the United States

Cygate – system integration services provider in Sweden

ITV – commercial television network in the UK

Swisscom – telecommunications provider in Switzerland

Vodafone – multinational telecommunications company based in London

Founded: 1982
HQ: Chesterfield, MO
Company Type: Public
Website: www.amdocs.com
Cloud/On-Premise: Cloud

Amdocs is the market-leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. Amdocs solutions, including BSS, OSS, network control and optimization, coupled with processional and managed services, have accelerated business value for their customers by:

  • streamlining complex operating environments
  • reducing costs
  • speeding time to market for new products and services

Amdocs has more than 24,000 employees serving customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2014.

Amdocs tends to target companies within telecommunications, cable, and satellite providers.

Sprint – provider of wireless plans, cell phones, and accessories

Sensis – cross-cultural advertising agency with digital at its core

Pelephone – telecommunications company based in Israel

Cablevision – cable television company with systems serving areas surrounding New York

Astro – direct broadcast satellite pay TV service based in Malaysia

Founded: 1993
HQ: Waltham, MA
Company Type: Public
Website: www.netcracker.com
Cloud/On-Premise: Cloud

Netcracker specializes in innovative end-to-end Business Support Systems & Operations Support Systems (BSS/OSS) solutions that enable service providers to operationalize next-generation connectivity, maximize the convergence of Network and IT, monetize content, and deliver a compelling customer experience. Founded in 1993, Netcracker became a subsidiary of NEC Corporation in 2008 and acquired the Convergys Information Management Division in 2012.  In February of 2015, Netcracker and NEC launched a new initiative to address the opportunities associated with SDN and NFV for service providers. Their product suite covers:

  • Customer & Partner Management
  • Revenue Management
  • Operations Management
  • Orchestration
  • Big Data Analytics
  • Cloud Platform
  • Virtual Functions, Management & Infrastructure

In addition, they offer a full suite of Managed Services and Professional Services.

Netcracker’s customers span five continents and include service providers, enterprises and government agencies.

Swisscom – Telecommunications provider in Switzerland

Vivacom – Telecommunications provider in Bulgaria

Turkcell – Mobile phone operator in Turkey

Telefonica – Global telecommunications and broadband provider

Bright House Networks – American media company

Founded: 1998
HQ: Vancouver, BC, Canada
Company Type: Privately held
Website: www.monexa.com
Cloud/On-Premise: Cloud

Monexa Services, recently purchased by NetSuite, is a cloud-based billing platform enabling organizations to manage and profitably monetize their business relationships with customers. Monexa supports a wide variety of billing scenarios including:

  • Advanced Pricing & Bundling
  • Subscription Billing
  • Customer Portal
  • Billing Intelligence
  • Enterprise Integration
  • Customer Relationship Management
  • Secure Recurring Payment Processing
  • Security & Compliance

Monexa has enabled its customers to drive top-line growth, reduce billing costs and complexity, as well as improve customer relationships with a friendlier and  more transparent billing experience.

Monexa tends to target high tech companies including ISP and telecommunication companies that range from mid-sized to large enterprises.

Cisco – multinational technology company

OpenTable – online real-time restaurant-reservation service

Pitney Bowes – provider of global eCommerice solutions, shipping and mail products, location intelligence, customer engagement, and customer information management solutions

Bell Mobility – CDMA, LTE, and HSPA+ based wireless network

AOL – multinational mass media corporation that develops, grows, and invests in brands and web sites

Founded: 1972
HQ: Waldorf, Germany
Company Type: Public
Website: www.sap.com
Cloud/On-Premise: Cloud

SAP is a market leader in enterprise application software, helping companies of all sizes and industries run more efficiently. SAP empowers people and organizations to work together more resourcefully and use business insight more effectively to stay ahead of the competition. They offer solutions in the following categories:

  • Analytics
  • Context & Collaboration
  • Customer Relationship Management
  • Data Management
  • Enterprise Management
  • Financial Management
  • Human Capital Management
  • Product Lifecycle Management
  • Supply Chain Management
  • Supplier Relationship Management
  • Technology Platform

SAP applications and services enable more than 296,000 customers in 190 countries to operate profitably, adapt continuously, and grow sustainably.

SAP targets customers of all sizes and in all industries to assist in generating more value with SAP technology, software, and services.

Day & Zimmermann – specializes in construction / engineering, staffing and defense

Serco Group – outsourcing company that operates public and private transport and traffic control, aviation, military weapons, detention centers, prisons and schools on behalf of its customers

Wholesale Sports Outdoor Outfitters – outdoor outfitter

Evoshield – specializes in performance-driven sports protection with multi-sport applications

Harlequin Sales Corp. – publisher of romance novels

Founded: 1977
HQ: Redwood Shores, CA
Company Type: Public
Website: www.oracle.com
Cloud/On-Premise: Cloud

Oracle Fusion uses the latest technology advances while incorporating the best practices gathered from Oracle’s thousands of customers.

Oracle Fusion’s features include:

  • Complete, standards-based foundation
  • Role-based experience, tested by the world’s leading organizations
  • Built-in social and collaboration capabilities designed for the enterprise
  • Embedded business intelligence, provided at the point of decision
  • Choice of deployment options
  • Modular, flexible uptake options

Oracle tends to target companies of all sizes who are seeking integrated, industry-specific solutions engineered to address complex business processes across a wide range of industries.

Land O’Lakes – member-owned agricultural cooperative focusing on the dairy industry

Innowave Technology – information architecture consultancy, specializing in complex integrations of SOA based approaches

Keurig Green Mountain (formerly GMCR) – publicly traded specialty coffee and coffeemaker company

Alcoa – multi-national company best known for its work with lightweight metals and advanced marketing techniques

Pacific Northwest National Laboratory – one of the United States Department of Energy national laboratories

Founded: 2007
HQ: Foster City, CA
Company Type: Privately held
Website: www.zuora.com
Cloud/On-Premise: Cloud

Zuora offers a wide variety of solutions in commerce, billing, and finance for recurring revenue businesses. These offerings include:

  • Subscription Management
  • CPQ
  • Ecommerce
  • Recurring Billing
  • Recurring Revenue
  • Global Payments

In addition to recurring revenue services, Zuora is the world’s leading provider of Relationship Business Management (RBM)  services.

Zuora targets companies across all industries, from Healthcare to Cloud application companies. These businesses tend to be midsize, large, and enterprise level companies.

Perfect Patients – provider of patient website services for the healthcare industry

Dell – multinational computer technology company

Acquia – provider of SaaS enterprise products, services, and technical support

Xactly – cloud-based SaaS company providing enterprise software and services

DocuSign – electronic signature technology company

Zendesk – cloud-based software development company specializing in customer service platforms

 

Adjunct Rating Key Vendors

Founded: 1986
HQ: Helsinki, Finland
Company Type: Public
Website: www.comptel.com
Cloud/On-Premise: Cloud

Comptel is at the core of delivering digital and communication services to more than 1 billion people and businesses. Every day, Comptel takes care of more than 20% of the world’s mobile usage data. Over the years, almost 300 digital service and communications providers in 90 countries have trusted them to manage complexity and reduce friction in their most critical processes, to perfect their business and the digital moments of their customers.

Comptel targets SMB and enterprise communication service providers globally.

Bharti Airtel – communication service provider based in India with 250 million end users.

Telefonica Moviles – South and Central American digital and telecom service provider

T-Mobile – global wireless telecom provider based in the U.S.

Founded: 2000
HQ: Stockholm, Sweden
Company Type: Privately held
Website: www.digitalroute.com
Cloud/On-Premise: Cloud

DigitalRoute delivers a new approach to managing data. Their technology, MediationZone®, empowers organizations to liberate the value hidden in their usage information. This platform allows users to address multiple, mission-critical Use Cases in the areas of Mass Data Processing, Online Control, Billing Mediation, and Service Assurance, among others.

Areas of expertise include:

  • Policy Control
  • Billing Mediation
  • OSS Mediation
  • Enterprise Data Processing

DigitalRoute tends to target leading companies as well as key OEM partners that range from mid-sized businesses to global enterprises.

IBM – multinational technology and consulting corporation

SAP – multinational software corporation that produces enterprise software to manage business operations and customer relations

Accenture – multinational management, consulting, technology services, and outsourcing company

Netcracker – provider of BSS, OSS, SDN, and NFV solutions

Astellia – provider of network and subscriber intelligence

Founded: 2011
HQ: Kanata, ON, Canada
Company Type: Public
Website: www.fusebill.com
Cloud/On-Premise: Cloud

Fusebill is a recurring billing and subscription management platform that features flexible and powerful tools to drive revenue growth and capitalize on new business opportunities. It is designed to simplify the billing process by automating and streamlining many processes and workflows.

Fusebill meets many companies’ complex billing needs – from simple one-time transactions, usage-based pricing and pro-ration. As important, they can seamlessly and quickly integrate systems and business models into their secure and flexible platform. This gives the user the power to easily manage how products are priced, marketed and sold to launch new products or proactively respond to changes in the competitive landscape.

Fusebill is most frequently utilized by companies with revenue in the $1 million to $50 million range, focusing on those in the technology and media space.

Business Insidera fast-growing business site with deep financial, media, tech, and other industry verticals

Churchill Downs – company has evolved from one racetrack in Louisville, Kentucky, to a multi-state, publicly traded company with racetracks, casinos and the United States’ leading online wagering company

Uberflip – a content marketing platform

RapidFire Tools – the home of Network Detective, an award-winning IT software tool built for Managed Service Providers (MSPs)

Founded: 1998
HQ: Cambridge, ON, Canada
Company Type: Privately held
Website: www.logisense.com
Cloud/On-Premise: Cloud

LogiSense is lighting the way for the Usage Economy, knowing that the consumer of today wants what they want, when they want it, where they want it, how they want it and they only want to pay for what they use. The enterprise ecosystem of connected things/machine-to-machine (IoT/M2M) is poised for explosive growth with anywhere from 20-40 billion connected devices coming online by 2020.

As IoT/M2M grows, further pressure is going to be placed on service providers to more effectively and efficiently monetize their offerings as the paradigm shifts from low-volume, high-value events to which today’s service providers are accustomed to providing and billing for; to high-volume, micro events. In the old model, slight inaccuracies may have not had an enormous effect but as business models become increasingly dynamic, the ability to precisely monitor, measure and monetize to the greatest degree of detail becomes critical. Companies must create and successfully deploy bundles, tiers and personalized services and business models that meet customer demands or run the risk of becoming obsolete.

LogiSense tends to target the following industries – telecommunications, internet of things, and unified communications

KeyOn – one of the largest providers of wireless broadband, satellite and voice over Internet protocol (VoIP) services in the United States.

Apogee – on-campus residential network (ResNet) services for higher education facilities across North America

Airbus DS – leading provider of mission critical communications and response technology

Vonage Business – leading provider of cloud communications

Founded: 2008
HQ: Mountain View, CA
Company Type: Privately held
Website: www.matrixx.com
Cloud/On-Premise: Cloud

Matrixx Software enables service providers to innovate and profit from the transition to digital. The MATRIXX platform combines charging, policy, and analytics enablement to offer a differentiated customer experience.

They offer transformational solutions including:

  • Convergent Charging
  • Online Customer Experience
  • Dynamic Balance Sharing
  • On-Demand Digital Services
  • Roaming Monetization
  • App Based Pricing
  • Enterprise Control
  • Virtual Network Enablement

Matrixx allows DSPs to accelerate data monetization, rapidly deploy new service propositions, and drive customer engagement.

Matrixx tends to target service providers of all sizes looking to make the transition from traditional infrastructures to digital.

Swisscom – telecommunications provider based in Switzerland

Telstra – telecommunications and media company that builds and operates telecommunications networks and markets voice, mobile, internet access, pay television, and more

Teleena – Mobile Virtual Network Enabler (MVNE) offering managed solutions to mobile virtual network operators (MVNOs), mobile network operators (MNOs), cable operators, and enterprise customers

Founded: 1999
HQ: Dublin, Ireland
Company Type: Privately held
Website: www.openet.com
Cloud/On-Premise: Cloud

Openet technology manages the decision-making and interactions that translate network activity into revenue. Openet’s core business and expertise is in real-time business support systems (BSS), and many of the world’s largest service providers rely on Openet to turn innovation into revenue. Openet’s systems process the massive volumes of data streaming through a network, use that data to track activity such as network usage for millions of users, and perform real-time actions such as charging, billing, and managing connection quality. Openet offers several different BSS solutions:

  • Policy Manager – Real-time control of network resource consumption
  • Convergent Mediation – Consolidating and unlocking network data to deliver strategic business insight
  • Interaction Gateway – Enabling secure, real-time interactions between network systems and users

In addition to its products, Openet provides consulting, integration, deployment, configuration, and training.

Openet targets large-scale telecommunications companies and service providers across the globe.

AT&T – one of the world’s leading mobile operators

Eircom – principal provider of fixed-line voice, mobile, broadband, and IPTV services in Ireland

Charter – North American cable operator offering cable television, high-speed internet, and voice services

Verizon – North American communication services provider

Mediation Key Vendors

Founded: 1982
HQ: Chesterfield, MO
Company Type: Public
Website: www.amdocs.com
Cloud/On-Premise: Cloud

Amdocs is the market-leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. Amdocs solutions, including BSS, OSS, network control and optimization, coupled with processional and managed services, have accelerated business value for their customers by:

  • streamlining complex operating environments
  • reducing costs
  • speeding time to market for new products and services

Amdocs has more than 24,000 employees serving customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2014.

Amdocs tends to target companies within telecommunications, cable, and satellite providers.

Sprint – provider of wireless plans, cell phones, and accessories

Sensis – cross-cultural advertising agency with digital at its core

Pelephone – telecommunications company based in Israel

Cablevision – cable television company with systems serving areas surrounding New York

Astro – direct broadcast satellite pay TV service based in Malaysia

Founded: 19786
HQ: Helsinki, Finland
Company Type: Public
Website: www.comptel.com
Cloud/On-Premise: Cloud

Comptel is at the core of delivering digital and communication services to more than 1 billion people and businesses. Every day, Comptel takes care of more than 20% of the world’s mobile usage data. Over the years, almost 300 digital service and communications providers in 90 countries have trusted them to manage complexity and reduce friction in their most critical processes, to perfect their business and the digital moments of their customers.

Comptel targets SMB and enterprise communication service providers globally.

Bharti Airtel – communication service provider based in India with 250 million end users.

Telefonica Moviles – South and Central American digital and telecom service provider

T-Mobile – global wireless telecom provider based in the U.S.

Founded: 2000
HQ: Stockholm, Sweden
Company Type: Privately held
Website: www.digitalroute.com
Cloud/On-Premise: Cloud

DigitalRoute delivers a new approach to managing data. Their technology, MediationZone®, empowers organizations to liberate the value hidden in their usage information. This platform allows users to address multiple, mission-critical Use Cases in the areas of Mass Data Processing, Online Control, Billing Mediation, and Service Assurance, among others.

Areas of expertise include:

  • Policy Control
  • Billing Mediation
  • OSS Mediation
  • Enterprise Data Processing

DigitalRoute tends to target leading companies as well as key OEM partners that range from mid-sized businesses to global enterprises.

IBM – multinational technology and consulting corporation

SAP – multinational software corporation that produces enterprise software to manage business operations and customer relations

Accenture – multinational management, consulting, technology services, and outsourcing company

Netcracker – provider of BSS, OSS, SDN, and NFV solutions

Astellia – provider of network and subscriber intelligence

Founded: 1976
HQ: Stockholm, Sweden
Company Type: Public
Website: www.ericsson.com/
Cloud/On-Premise: Cloud

Ericsson is the world’s leading provider of technology and services to telecom operators. With more than 110,000 professionals, and customers in 180 countries, they combine global scale with technology and services leadership. Their services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the communications industry and other sectors to do better business, increase efficiency, improve their users’ experience and capture new opportunities. Ericsson:

  • Is established in 180 countries
  • Has more than 100,000 employees
  • Holds more than 37,000 patents
  • Has a global customer network of more than 2 billion
  • Systems handle 40% of mobile calls

Ericsson tends to target operators, enterprises, and the media industry who are seeking mobile and fixed network infrastructure, telecom services, software, broadband, and multimedia solutions.

Frontier Airlines – low-cost carrier airline in the United States

Cygate – system integration services provider in Sweden

ITV – commercial television network in the UK

Swisscom – telecommunications provider in Switzerland

Vodafone – multinational telecommunications company based in London

Founded: 2011
HQ: Kanata, ON, Canada
Company Type: Public
Website: www.fusebill.com
Cloud/On-Premise: Cloud

Fusebill is a recurring billing and subscription management platform that features flexible and powerful tools to drive revenue growth and capitalize on new business opportunities. It is designed to simplify the billing process by automating and streamlining many processes and workflows.

Fusebill meets many companies’ complex billing needs – from simple one-time transactions, usage-based pricing and pro-ration. As important, they can seamlessly and quickly integrate systems and business models into their secure and flexible platform. This gives the user the power to easily manage how products are priced, marketed and sold to launch new products or proactively respond to changes in the competitive landscape.

Fusebill is most frequently utilized by companies with revenue in the $1 million to $50 million range, focusing on those in the technology and media space.

Business Insidera fast-growing business site with deep financial, media, tech, and other industry verticals

Churchill Downs – company has evolved from one racetrack in Louisville, Kentucky, to a multi-state, publicly traded company with racetracks, casinos and the United States’ leading online wagering company

Uberflip – a content marketing platform

RapidFire Tools – the home of Network Detective, an award-winning IT software tool built for Managed Service Providers (MSPs)

Founded: 1998
HQ: Cambridge, ON, Canada
Company Type: Privately held
Website: www.logisense.com
Cloud/On-Premise: Cloud

LogiSense is lighting the way for the Usage Economy, knowing that the consumer of today wants what they want, when they want it, where they want it, how they want it and they only want to pay for what they use. The enterprise ecosystem of connected things/machine-to-machine (IoT/M2M) is poised for explosive growth with anywhere from 20-40 billion connected devices coming online by 2020.

As IoT/M2M grows, further pressure is going to be placed on service providers to more effectively and efficiently monetize their offerings as the paradigm shifts from low-volume, high-value events to which today’s service providers are accustomed to providing and billing for; to high-volume, micro events. In the old model, slight inaccuracies may have not had an enormous effect but as business models become increasingly dynamic, the ability to precisely monitor, measure and monetize to the greatest degree of detail becomes critical. Companies must create and successfully deploy bundles, tiers and personalized services and business models that meet customer demands or run the risk of becoming obsolete.

LogiSense tends to target the following industries – telecommunications, internet of things, and unified communications

KeyOn – one of the largest providers of wireless broadband, satellite and voice over Internet protocol (VoIP) services in the United States.

Apogee – on-campus residential network (ResNet) services for higher education facilities across North America

Airbus DS – leading provider of mission critical communications and response technology

Vonage Business – leading provider of cloud communications

Founded: 2008
HQ: Mountain View, CA
Company Type: Privately held
Website: www.matrixx.com
Cloud/On-Premise: Cloud

Matrixx Software enables service providers to innovate and profit from the transition to digital. The MATRIXX platform combines charging, policy, and analytics enablement to offer a differentiated customer experience.

They offer transformational solutions including:

  • Convergent Charging
  • Online Customer Experience
  • Dynamic Balance Sharing
  • On-Demand Digital Services
  • Roaming Monetization
  • App Based Pricing
  • Enterprise Control
  • Virtual Network Enablement

Matrixx allows DSPs to accelerate data monetization, rapidly deploy new service propositions, and drive customer engagement.

Matrixx tends to target service providers of all sizes looking to make the transition from traditional infrastructures to digital.

Swisscom – telecommunications provider based in Switzerland

Telstra – telecommunications and media company that builds and operates telecommunications networks and markets voice, mobile, internet access, pay television, and more

Teleena – Mobile Virtual Network Enabler (MVNE) offering managed solutions to mobile virtual network operators (MVNOs), mobile network operators (MNOs), cable operators, and enterprise customers

Founded: 1993
HQ: Waltham, MA
Company Type: Public
Website: www.netcracker.com
Cloud/On-Premise: Cloud

Netcracker specializes in innovative end-to-end Business Support Systems & Operations Support Systems (BSS/OSS) solutions that enable service providers to operationalize next-generation connectivity, maximize the convergence of Network and IT, monetize content, and deliver a compelling customer experience. Founded in 1993, Netcracker became a subsidiary of NEC Corporation in 2008 and acquired the Convergys Information Management Division in 2012.  In February of 2015, Netcracker and NEC launched a new initiative to address the opportunities associated with SDN and NFV for service providers. Their product suite covers:

  • Customer & Partner Management
  • Revenue Management
  • Operations Management
  • Orchestration
  • Big Data Analytics
  • Cloud Platform
  • Virtual Functions, Management & Infrastructure

In addition, they offer a full suite of Managed Services and Professional Services.

Netcracker’s customers span five continents and include service providers, enterprises and government agencies.

Swisscom – Telecommunications provider in Switzerland

Vivacom – Telecommunications provider in Bulgaria

Turkcell – Mobile phone operator in Turkey

Telefonica – Global telecommunications and broadband provider

Bright House Networks – American media company

Founded: 1977
HQ: Redwood Shores, CA
Company Type: Public
Website: www.oracle.com
Cloud/On-Premise: Cloud

Oracle Fusion uses the latest technology advances while incorporating the best practices gathered from Oracle’s thousands of customers.

Oracle Fusion’s features include:

  • Complete, standards-based foundation
  • Role-based experience, tested by the world’s leading organizations
  • Built-in social and collaboration capabilities designed for the enterprise
  • Embedded business intelligence, provided at the point of decision
  • Choice of deployment options
  • Modular, flexible uptake options

Oracle tends to target companies of all sizes who are seeking integrated, industry-specific solutions engineered to address complex business processes across a wide range of industries.

Land O’Lakes – member-owned agricultural cooperative focusing on the dairy industry

Innowave Technology – information architecture consultancy, specializing in complex integrations of SOA based approaches

Keurig Green Mountain (formerly GMCR) – publicly traded specialty coffee and coffeemaker company

Alcoa – multi-national company best known for its work with lightweight metals and advanced marketing techniques

Pacific Northwest National Laboratory – one of the United States Department of Energy national laboratories

Founded: 1999
HQ: Dublin, Ireland
Company Type: Privately held
Website: www.openet.com
Cloud/On-Premise: Cloud

Openet technology manages the decision-making and interactions that translate network activity into revenue. Openet’s core business and expertise is in real-time business support systems (BSS), and many of the world’s largest service providers rely on Openet to turn innovation into revenue. Openet’s systems process the massive volumes of data streaming through a network, use that data to track activity such as network usage for millions of users, and perform real-time actions such as charging, billing, and managing connection quality. Openet offers several different BSS solutions:

  • Policy Manager – Real-time control of network resource consumption
  • Convergent Mediation – Consolidating and unlocking network data to deliver strategic business insight
  • Interaction Gateway – Enabling secure, real-time interactions between network systems and users

In addition to its products, Openet provides consulting, integration, deployment, configuration, and training.

Openet targets large-scale telecommunications companies and service providers across the globe.

AT&T – one of the world’s leading mobile operators

Eircom – principal provider of fixed-line voice, mobile, broadband, and IPTV services in Ireland

Charter – North American cable operator offering cable television, high-speed internet, and voice services

Verizon – North American communication services provider

 

FIND OUT HOW WE CAN HELP

If you’re ready to find out how ATG can help transform your company, give us a call at 1-866-805-4284, or click the button below.

CONTACT US  >