B/OSS Publishes Q&A With Tom Stergios on ATG’s Approach to Client Advocacy and SaaS Billing Solutions

These answers, and ATG’s approach to client advocacy, were featured in an October 2012 publication from Billing & OSS World. ATG’s Tom Stergios was interviewed for the piece. During the interview Stergios answers key questions like: Stergios stresses that ATG takes the role of client advocate very seriously. “We don’t have partner agreements or reseller agreements with vendors. We can remain unbiased …

CRMs Second Act – Some good insights into what’s next in CRM

For some good insights into what’s next in CRM, check out this Billing & OSS World whitepaper, found here. Preview: You can’t force people to talk to each other anymore than you can force incompatible systems to talk. Luckily, for today’s service providers, storage and analytics have advanced sufficiently to take on the burden of communications between the factions. Download your free …

Managing the Customer Experience: Excellent article from a trusted source

For a great article on Managing the Customer Experience from a trusted source, check out this Billing & OSS World whitepaper, found here. Preview: More In Than Out Service providers are beginning to speak openly about what providing a quality customer experience means to them and how they are going after that model. From the top or from the bottom, the effort …

BT to trial 80Mbps fibre broadband in Ireland ahead of potential rollout

BT is planning to trial fibre-to-the-cabinet broadband in Dun Laoghaire and a number of semi-urban locations across the Republic of Ireland with a view to deploying 80Mbps VDSL broadband. If the trials, which aim to commence next month, are successful, BT Ireland will work to secure funding from its parent company to do a widescale rollout. The move will mean …

Connect America Fund kicks off in rural California and Nevada with Frontier Communications

Today, the FCC kicked off the first announcement of Connect America fund deployment in the nation with events in rural California and Nevada.  At ribbon-cutting events, I was joined by Frontier Communications CEO Maggie Wilderotter and met local residents, tribal, and business leaders that will benefit from the opportunities high-speed Internet will deliver to these areas.  In these areas, broadband build-out will …