Quote to Cash Reimagined

ATG Case Study:

A Contingent Workforce Solution – Quality Assurance

Summary of Business Challenge:

  •  A subsidiary company of Constant Contact desired a new recurring billing system that improved revenue recognition processes and enabled a more robust product offering.
  • The project required a team of manual testers to verify that on-going development efforts offered viable solutions to technology problems and that the desired billing system met the needs specified by the business.

The Charter:

  • Assist in the development and implementation process by leveraging a team of Quality Assurance Analysts to identify bugs in a code base, recommend solutions to bugs, and assist in the development of best practice guidelines.

ATG Solutions & Tools:

  • ATG leveraged a team of five Quality Assurance Analysts to evaluate code enhancements and system functionality over a period of five months.
  • The QA team documented test results, outstanding bugs, and possible solutions for the client.
  • QA Analysts preformed comprehensive testing on three systems to ensure that data populated correctly across all systems.
  • The team adopted the roles of an end user, a Customer Service Representative, and a client-based Billing Administrator to ensure that systems presented accurate information relevant to each group.

Results & Impacts:

  • QA analysts completed 24 regression testing runs over a seven-month period. Each test run required team to conduct 410 test cases.
  • QA Analysts identified over 500 bugs requiring resolution prior to project go-live date.

Industry: Web Marketing
Services: Web Content Management

Headquarters: Waltham, MA
Founded: 1995

Website: ConstantContact.com
CEO: Gail Goodman

“ATG quickly deployed their managed services QA team to ensure project quality, using tools, methodology, and knowledgeable resources all of whom demonstrated unprecedented drive and agility.”

– Michele Tivnan
Senior Director, Enterprise Applications
Constant Contact