Quote to Cash Reimagined

ATG Case Study:

FRONTEO Salesforce CPQ Design and Implementation

Summary of Business Challenge:

  • FRONTEO engaged ATG to implement the Salesforce CPQ Platform
  • The goal of the project was to establish a clear consolidated process for all customer acquisitions, amendment and renewals
  • The project also included the integration of Salesforce CPQ Quoting best practices in current Salesforce processes and object model and the removal of the use of spreadsheets within the CPQ process

The Charter:

ATG was tasked with Evaluating FRONTEO’s business requirements, designing a Salesforce CPQ solution and working with the FRONTEO team to implement the designed solution and ensure the use of best practices within Salesforce.

ATG Solutions & Tools:

  • ATG leveraged existing tools and knowledge base from previous ATG Salesforce CPQ implementations.
  • ATG contributed training materials for both solution administrators and end users in order to help with solution upkeep and new user adoption of Salesforce CPQ.

Results & Impacts:

  • An end to end quoting process was configured to include product selection, multiple approval processes, custom output documentation, and electronic contract signature.
  • Salesforce CPQ helps standardize FRONTEO’s product catalog and quoting tools introducing a greatly improved and highly scalable sales process.
  • A legacy data migration aligned past and present projects with the current state Salesforce CPQ Process to promote process consistency across the entire organization.

Industry: Legal
Services: eDiscovery Services

Headquarters: New York, NY
Founded: 2003

Website: fronteo.com/usa
CEO: Naritomo Ikeue



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