Quote to Cash Reimagined
ATG Case Study:
NuAire: Production Success Team Provides Support & Maintains CPQ Implementation
Summary of Business Challenge:
- Following a successful Salesforce CPQ implementation,
NuAire needed additional support with system maintenance, training, configuring new bundles, adjustments, and miscellaneous updates.
- NuAire needed a better system for creating and maintaining complex bundling structures for product configurators.
- In addition, NuAire needed a template to better utilize data
to improve the conditional print fields and flexibility of
ATG Solutions & Tools:
- Production Success Team: Supported NuAire and theirCPQ solution investment by utilizing ATG’s specialized domain and product expertise within Quote to Cash.
- Production Success Team: Provided solutioning assistance on their complex requirements and configuration needs.
- Production Success Team: Engaged directly with NuAire’s original project implementation team for further support and insight into their business requirements as needed.
Results & Impacts:
- Provided support to client by helping maintain the current system, reviewing requirements, and developing a roadmap forward on any future requirements.
- Maintained NuAire’s CPQ solution and provided guidance on future enhancements to further improve its functionality.
- Served as a knowledgeable point of contact for NuAire resources as they sought to explore additional functionality in the CPQ tool.