Quote to Cash Reimagined

ATG Case Study:

Taking a Holistic Approach Toward Strategy, Implementation and Maintenance

Summary of Business Challenge:

  •  Concur, a leading provider of integrated travel and expense (T&E) management solutions, processes 55 million transactions equaling over $50 billion in T&E spend annually.
  • Serving companies in complex industries requires equally complex Q2C cloud-based architectures. Ongoing system assessments, new implementations and continual maintenance are a must for daily operation and future momentum.

The Charter:

  • Partner with a one-stop provider for augmenting all third-party services – from strategy and implementation to maintenance – for better integration, efficiency and customer satisfaction.

ATG Solutions & Tools:

  • Phase 1: Conducted an in-depth systems assessment to determine if existing Quote to Cash (Q2C) solution optimally supported the selling environment.
  • Phase 2: Implemented several Q2C projects, including Customer Relationship Management (CRM), Con gure Price Quote (CPQ), contract management and billing systems.
  • Phase 3: Performing ongoing system maintenance, enabling compatibility, reliability and performance across integrated technologies.

Results & Impacts:

  • Achieved a lower Total Cost of Ownership (TCO) for Q2C systems.
  • Reduced risk and maintenance costs with a one-stop partner versus multiple vendors.
  • The ability to take product changes and additions to market faster.
  • Slept better at night having objective advice and dead serious problem solving from smart,charming and good-looking experts.

Industry: Software
Services: Travel & Expense Management Type: Corporation

Revenue: : $439.8 million (2012) Headquarters: Bellevue, WA
Founded: 1993

Website: Concur.com
CEO: Steve Singh