Quote-to-Cash Reimagined

ATG Case Study:

InterCall Called: “Help us build UMS”

Summary of Business Challenge:

  •  InterCall maintained a highly complex mediation platform (CAS) with questionable transaction accuracy and speculated revenue leakage.
  •  The CAS mediation platform in use was costly to maintain, had a latent mean-time-to-repair (MTR), and was very difficult to test, which resulted in a high count of production defects.

The Charter:

  • Replace the present mediation platform – from inception to actualization for InterCall’s entire enterprise application suite. 
  • Comprehensively define, design, develop, test, and transition InterCall’s new mediation platform in 24 months.
  • Efficiently support the complex and integrated quality assurance needs across a hybrid development method (Agile and Waterfall) while improving QA deflection rates.
  • Define and establish an automated comparison program to compare mediation data and ensure revenue assurance.

ATG Solutions & Tools:

  • QA Strategy & Planning using ATG best practices, methods, and tools.
  • Automated Comparative testing using Pentaho’s Kettle. 
  • Testing management and metrics reporting through the use of HP Quality Center.

Results & Impacts:

  • Designed and delivered a new mediation platform (UMS – Usage Management System).
  • Introduced agile-based testing methods and trained InterCall resources on the approach.
  • Designed, developed, and implemented automated comparisons and an automated regression suite.
  • Reduced regression timelines over 90%, reducing 105-person hours per testing cycle.
  • Created the ability to cycle through 1.5 million records in two days for data comparisons.
  • Revenue assurance accuracy rates improved from 12% data discrepancies to less than 1%.

Industry: Supply Chain Management
Services: SaaS Software and Logistics


Revenue: $95 million
Headquarters: Minneapolis, MN


Website: spscommerce.com
CEO: Archie C. Black