Quote to Cash Reimagined
ATG Case Study:
Developing a Great Roadmap
Summary of Business Challenge:
- InterCall, the world’s largest dedicated conferencing service provider, connects people around the world with advanced audio, web, video, and event services.
- The technology that underpins this global network is vast – in the operations arena alone, InterCall has more than 2,500 user spread across work groups in North America, EMEA, and Asia- Pacific.
InterCall needed a trusted partner to form strategy and vision, as well as tackle the nuts and bolts of implementation and adoption.
ATG Solutions & Tools:
- Provided a team of seasoned experts and technical specialists, ATG worked alongside InterCall’s teams to highlight key areas for investment and development of a prioritized global operations roadmap.
- Identified key projects and provided project leadership in analysis, design, project management, development, and quality assurance.
Results & Impacts:
- Created a prioritized, global operations technology roadmap.
- Introduced a global agile development methodology to ensurethat IT and business users collaborate effectively.
- Rolled out a global CRM and reservations system supportingthousands of users across all of its business users in North America, EMEA, and APAC.
- Launched a global customer care and case management platform in North America and APAC.