Quote-to-Cash Reimagined

ATG Case Study:

A Contingent Workforce Solution

Summary of Business Challenge:

  • UL’s Information and Insights division is one of six separate businesses operating under the UL brand that is leading an initiative to populate a searchable raw materials database, which provides comprehensive ingredient information to developers, manufacturers, and formulators.
  • UL Prospector began collecting technical information for an estimated 70,000 food products in July of 2013 but needed on-shore resources to expedite data entry.

The Charter:

  • Expedite the data entry processes by rapidly scaling project resources to achieve ambitious goals outlined for the Food Phase of the project.

ATG Solutions & Tools:

  • Leveraged an active candidate pipeline to quickly onboard and train 50 Data Analysts in under 6 months.
  • Provided strategic administrative support and management of onsite and virtual teams to ensure proper alignment of the team with client goals.
  • Performed data research and input, technical writing, outbound calling, documentation services, data analysis, and supplementary training support.

Results & Impacts:

  • Evaluated and researched nearly 6,700 companies during the first six months of the project.
  • Provided outbound call support, contacting over 4,000 potential food suppliers for additional information.
  • Increased the number of documents listed on UL Prospector by 6x in under 9 months.
  • Increased UL Prospector website visits by approximately 37%, making the Food Industry category the most active offering to date.

Industry: Safety Science/Regulation
Services:Consulting and Engineering


Headquarters: Northbrook, IL
Founded: 1894


Website: www.ul.com
CEO: Keith Williams