CRMs Second Act – Some good insights into what’s next in CRM

For some good insights into what’s next in CRM, check out this Billing & OSS World whitepaper, found here.

Preview: You can’t force people to talk to each other anymore than you can force incompatible systems to talk. Luckily, for today’s service providers, storage and analytics have advanced sufficiently to take on the burden of communications between the factions. Download your free copy of this latest digital issue and explore how adopting the same motivation – focusing on the customer – and letting new systems work their magic can bridge the gap.

  • CRM has had its troubles, but it wasn’t all bad and despite popular opinion it is not dead.
  • Explore a mapping solution that ties performance and experience directly to customers.
  • Does speaking Microsoft help you with your cloud billing needs?