Gotransverse Implementation Keys Client Subscription-Based Transformation

case study

Gotransverse Implementation Keys Client Subscription-Based Transformation

CLIENT BACKGROUND

The client is a provider of Voice over IP products. Their products include cloud-based voice, contact center, video, mobile and unified communications for businesses.

Industry: Technology – IT, Software, IaaS, SaaS
Services: VOIP Services

BUSINESS CHALLENGE

  • To stay on the leading edge of their industry, the client needed to change their business model to a subscription-based model.
  • The client’s legacy billing systems could not support changing business needs and growth strategy.
  • A big part of their transformation to update their Quote to Cash (Q2C) systems was to implement a new billing system (Gotransverse) to support SaaS offers.

ATG SOLUTIONS & TOOLS

Advisory Services

  • ATG performed an assessment of the client’s Q2C systems and processes, providing recommendations and best practices to help guide their transformation forward. ​

Implementation Services

  • ATG utilized their proprietary Atlas Delivery Framework™️ to implement the Gotransverse billing solution on time and on budget. ​
  • ATG also integrated SureTax and GoCardless solutions utilizing Del Boomi. ​

IMPACTS & SOLUTIONS

  • Enhanced and integrated Q2C flow from customer account creation through billing.​
  • Reduced errors in ordering, quoting, fulfillment, and billing functions.​
  • Provided a scalable solution for onboarding multiple business markets onto a single billing platform.​
  • Provided capabilities to support subscription-based offers and billing.

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