Gotransverse Implementation Keys Client Subscription-Based Transformation
The client is a provider of Voice over IP products. Their products include cloud-based voice, contact center, video, mobile and unified communications for businesses.
Industry: Technology – IT, Software, IaaS, SaaS
Services: VOIP Services
- To stay on the leading edge of their industry, the client needed to change their business model to a subscription-based model.
- The client’s legacy billing systems could not support changing business needs and growth strategy.
- A big part of their transformation to update their Quote to Cash (Q2C) systems was to implement a new billing system (Gotransverse) to support SaaS offers.
ATG SOLUTIONS & TOOLS
- ATG performed an assessment of the client’s Q2C systems and processes, providing recommendations and best practices to help guide their transformation forward.
- ATG utilized their proprietary Atlas Delivery Framework™️ to implement the Gotransverse billing solution on time and on budget.
- ATG also integrated SureTax and GoCardless solutions utilizing Boomi.
RESULTS & IMPACTS
- Enhanced and integrated Q2C flow from customer account creation through billing.
- Reduced errors in ordering, quoting, fulfillment, and billing functions.
- Provided a scalable solution for onboarding multiple business markets onto a single billing platform.
- Provided capabilities to support subscription-based offers and billing.