Cloud Application Implementation

Service providers are rapidly adopting ‘As-a-Service’ cloud applications across the entire Quote to Cash workflow to increase agility in their operations. Yet many approach these deployments like point solutions, making costly mistakes and slowing time to value.

We help CIOs balance technology investments with supporting people and process initiatives to ensure successful implementations. Our deep domain experience with cloud application implementations span across the entire ATG Monetization Ecosystem™.

At the heart of the ATG Monetization Ecosystem™ is CRM, CPQ, and Billing. ATG has developed special accelerators to streamline the implementation while stepping through up to 75 different processes to ensure no stone is left unturned for a smooth and timely implementation.

 
Case Study:

Taking a Holistic Approach Toward Strategy, Implementation and Maintenance

Concur looks to ATG to augment all third-party services – from strategy and implementation to maintenance – for better integration, efficiency and customer satisfaction.

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ATG Key Differentiators

QUALITY ASSURANCE

Our team leverages proven standards and procedures to aggressively control for quality throughout the software implementation and custom development lifecycle.

ATG’s team of quality assurance professionals are a key part of our implementation strategy, right from the beginning of a project. By ensuring up-front, close communication with developers and product managers, our QA team can find and address issues early in the process. This strategy of on-going communication and incremental testing reduces risk of introducing costly errors and ensures ATG consistently delivers the highest quality final projects with speed and agility.

ATG’s team of experts has experience implementing and testing enterprise solutions across complex on-prem and cloud-based Quote to Cash, billing, and custom solutions. QA standards of thoroughly developed test cases and exceptionally written bug reports are leveraged in every one of our projects. Our experts also use the best practices in the industry to address QA automation and streamline the QA process.

“ATG quickly deployed their Managed Services QA team to ensure project quality, using tools, methodology, and knowledgeable resources, all of whom demonstrated unprecedented drive and agility.”Michele Tivnan, Senior Director of Enterprise Applications at Constant Contact

Quality assurance is about more than simply addressing bugs. We can help clients test systems already in place, develop strategies to improve their own QA process, or provide services for new implantation projects. In fact, robust Quality Assurance and Testing can be a significant performance catalyst, driving innovation in product lifecycles and speeding time to market for many of our clients. ATG can also tailor quality assurance programs to enhance customer experience and drive customer retention.


GLOBAL SCALE DATA MIGRATION

We have extensive experience migrating and consolidating data sets across Quote to Cash and custom solutions for a variety of implementation situations—from mergers to systems integrations.

ATG’s data conversion experts can consolidate and simplify digital data across multiple, disparate platforms across the globe. Our expertise in converting complex, siloed systems into simple, consolidated data is deeply rooted in our client-first implementation strategy. The dedicated team at ATG blends real-world experience with a solid focus on understanding our clients’ needs. Our specialists focus on both front-line staff and back-office reporting to provide a holistic solution that prepares companies to scale for growth.

One of the challenges our practice focuses on solving is ensuring organizations have the cleanest data possible for decision makers. When data conflicts inevitably occur, we have well-established tools and procedures to ensure our clients can define the right system of record for each type of data they need to access and track. Providers of digital services are having to rethink how they generate scale and combine infrastructures. Our proven methods offer a convergence of complexity and elegance.

“They have been a true business partner and have provided top-notch development, configuration, and production support expertise to our organization.”Bill Russell, Director of IT at Concur Technologies

By taking a holistic approach toward data conversion and migration in Q2C cloud-based solutions implementations, we solve complex problems with agile data solutions that scale reliably. Each project is unique and we take a personalized approach to every client with work with. We take the time to understand your process, so we can configure the right solution to solve today’s most complex business challenges.

Complementary Domains

Customer Relationship Management (CRM) Complementary Domains:

Salesforce Automation (SFA)

Salesforce Automation (SFA), typically a part of a company customer relationship management system, is a system that automatically records all the stages in a sales process.

Ecommerce / Self-Service Portals

Most complex, multi-channel selling environments now include an online business model, allowing an enterprise to reach a worldwide audience, and potentially generate exponential company growth.

Electronic Payment Collection

Credit Card Processing is a key component of most service-based billing processes.

Partner Management

Partner Management processes and systems support a variety of third-party reseller business models to achieve the goal of extending the business reach to a larger customer base.

Configure | Price | Quote (CPQ) Complementary Domains:

Contract Lifecycle Management

Order Management and Contract Management implementations result in a number of benefits, including automation of approvals and execution, consistency in legal language, visibility throughout the contract lifecycle, and a central repository for storage.

Product Catalog Management

Product Catalog, in its simplest definition, is a listing of sellable products and services, and how they are configured and sold.

Order Management

Order Management and Contract Management implementations result in a number of benefits, including automation of approvals and execution, consistency in legal language, visibility throughout the contract lifecycle, and a central repository for storage.

Supporting Middleware

Billing systems need to access and process upstream data. Application connections are methods of using the core functionality of a billing system to input upstream data, interact with data models, and manage data processing in support of billing operations.

BILLING AND COLLECTIONS Complementary Domains & SUPPORTING SUBDOMAINS:

Accounts Receivable (AR)

Receivables represent cash owed to a company for goods/services provided; thus, they have the potential to be a very large asset account. Maintained at the sub-ledger level, Customer AR is increased as goods and services are delivered, and decreased as payment is received for those services.

Payments

Payments represent customers paying for the invoice or services that they received from a service provider. They can be one-time, upfront payments for a physical good, or they can occur on a periodic basis for a recurring or subscription based service.

Revenue Recognition

Revenue Recognition is defined in multiple ways by multiple standard setting and regulatory bodies with a seemingly endless list of considerations, rules, exceptions, and headaches.

 
 

FIND OUT HOW WE CAN HELP

ATG takes our commitment to our clients seriously. Our professional team will work with you and your company to develop the custom processes, software and integration that your company needs.

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