Production Success Team
Ensure full adoption of your Quote to Cash (Q2C) implementation by strategically combining the skills and workforce of specially trained analysts with seasoned implementation experts from ATG. ATG’s Production Success Team helps our clients take the reins in post-implementation from the implementation team by leveraging the best practices learned during 20 years of Configure-Price-Quote (CPQ) and Billing implementations and more than 50 go-lives in 2017 alone. ATG’s unique Production Success Approach enables cost effective adoption without losing access to the knowledge base from the original implementation team.
Overview & Key Benefits
Our Production Success Team is focused on helping our clients get the most out of their implementation investment, facilitating full adoption by all key users, and ensuring the client team is prepared to properly maintain the new operating environment
Client has a lifeline to specialized domain and product expertise to handle the inevitable modifications, tweaks, and adjustments that are typical as a new application is rolled out. This lifeline includes reasonable access to the consultants that did the initial implementation, retaining a critical knowledge base
Production Success Team and ATG maintain strong relationships with CPQ and Billing vendors which provides access to product teams. This ensures the highest visibility to vendor roadmap and escalations regarding product capabilities
Access to the experience of over 220 consultants with expertise within Quote to Cash
Our Production Success Team engagements include a dedicated ATG Analyst, who serves as the single point of contact to ATG’s pool of experts and manages the client's tickets
Clients utilizing the Production Success Team include Concur, Ellie Mae, NuAire, Turnitin, Lone Wolf, Vertafore, and more
Case Study: A Contingent Workforce Solution
The Charter: Assist in the development and implementation process by leveraging a team of Quality Assurance Analysts to identify bugs in a code base, recommend solutions to bugs, and assist in the development of best practice guidelines.
ATG has been implementing CPQ and Billing solutions across all major platforms since 2001
ATG is the largest implementer of Salesforce CPQ and Billing and the only provider of training and expert services for Salesforce’s billing application
ATG maintains a portfolio of 40 to 50 Salesforce CPQ or Billing projects concurrently with more than 15 go-lives in a recent three-month period
ATG projects are supported by the Atlas Framework™ which leverages our 20 years of implementation best practices, methodology, tools and accelerators to optimize delivery of CPQ and Billing projects
ATG Consultants continually incorporate the latest domain and product best practices