Mandy is responsible for Marketing and Communications strategies at Valpak. Initiatives that fall under her oversight include managing demand generation, customer acquisition, and retention strategies, corporate messaging, and internal communications.

Prior to being promoted to the VP role, Mandy was responsible for the network-wide implementation of a digital transformation project that leveraged Salesforce.com as a core platform for the Valpak network, facilitating the use of CPQ for quoting and contract management. Mandy brings 15 years of experience working in marketing and marketing technology platforms, with B2B experience from the healthcare and life sciences industries where she spearheaded a variety of global marketing efforts.

Amy Gradnik is currently the Senior Vice President of Order to Cash Systems, part of S&P Global’s Finance & Strategy function. In this role, she is responsible for the end-to-end Order to Cash initiative, a critical undertaking to simplify and streamline our customer workflows to ensure a best-in-class experience. As the strategic leader, Amy is a key connection point between our project teams and internal customers.

Prior to this role, Amy was the Technology Chief Operating Officer responsible for the development of the Digital Infrastructure strategy in alignment with enterprise priorities. In that role, she led the execution of Strategic Programs, financial management, and transparency for our customers, maintained our IT Service Management processes and procedures, and ensured proper management and governance of our vendors.

Amy joined S&P Global from Visa, Inc. where she established and managed a global team focused on the delivery of agile and best-in-class infrastructure solutions by providing effective Portfolio Management and Project Management capabilities. Prior to Visa, Amy was the Managing Director and Head of Strategy and Governance for Bank of New York Mellon’s infrastructure organization. Throughout her 11 years at the firm, Amy spearheaded the transformation of BNYM’s Infrastructure organization towards a service-centric, client-focused organization.

Amy holds a B.S. from the University of Pittsburgh and an MBA from Robert Morris University. Amy is currently residing in Mars, PA with her husband of 15 years, four children, and a pandemic dog named Baxter.

Lily Varón is a senior analyst serving digital business strategy professionals. Her research focuses on the strategies and technologies that firms need to win, serve, and retain customers in the age of digital business, including recurring customer and billing management solutions, the merchant payments processing landscape, evolving consumer payments behaviors, and how merchant payments acceptance strategies must adapt to serve them. Her research also covers the translation and localization of global websites and consumer online shopping behavior around the globe, with a particular focus on Asia-Pacific and Latin America.

Prior to her role as an analyst, Lily was a researcher and research associate supporting Forrester's eBusiness & channel strategy research team. She contributed to published reports on topics including e-commerce technology for physical and digital goods, mobile commerce, omnichannel commerce, globalization, global payments, and online customer service.