Application Support

Ensure full adoption of your Quote to Cash (Q2C) implementation by strategically combining the skills and workforce of specially trained analysts with seasoned implementation experts from ATG. ATG's Application Support team helps our clients take the reins in post-implementation from the implementation team by leveraging the best practices learned during 20 years of CPQ and Billing implementations and more than 250 go-lives in 2021 alone. ATG's unique App Support approach enables cost-effective adoption without losing access to the knowledge base from the original implementation team.

Benefits of ATG Application Support

Ensure Adoption

Our teams are focused on helping our clients get the most out of their implementation investment, facilitating full adoption by all key users, and ensuring the client team is prepared to properly maintain the new operating environment

Critical Lifeline

Client has a lifeline to specialized domain and product expertise to handle the inevitable modifications, tweaks, and adjustments that are typical as a new application is rolled out. This lifeline includes reasonable access to the consultants that did the initial implementation, retaining a critical knowledge base

Vendor Touchpoint

Our App Support Team and ATG maintain strong relationships with CPQ, CLM, SPM, Commerce, and Billing vendors which provides access to product teams. This ensures the highest visibility to vendor roadmap and escalations regarding product capabilities.

Huge Knowledge Base

Access to the experience of over 500 consultants with expertise within Quote to Cash

Single POC

Our App Support engagements include a dedicated ATG Analyst, who serves as the single point of contact to ATG’s pool of experts and manages the client's tickets.

Road Tested

Clients that have utilized our Application Support services include Concur, Ellie Mae, NuAire, Turnitin, Lone Wolf, Vertafore, and more.
CASE STUDY:

A Contigent Workforce Solution: Quality Assurance

A subsidiary company of Constant Contact desired a new recurring billing system that improved revenue recognition processes and enabled a more robust product offering.

ATG leveraged a team of five Quality Assurance Analysts to evaluate code enhancements and system functionality over a period of five months.

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About ATG

SINCE 2001

LONG HISTORY

ATG has been implementing CPQ and Billing solutions across all major platforms since 2001
LARGEST

LARGEST IMPLEMENTER

ATG is the largest implementer of Salesforce CPQ and Billing

60-80 PROJECTS

MOST ACTIVE

ATG maintains a portfolio of 60 to 80 Salesforce CPQ and Billing projects concurrently active with nearly 30 go-lives in a recent three-month period

ON BUDGET, ON TIME

ATLAS FRAMEWORK

ATG projects are supported by the Atlas Framework™ which leverages our 20 years of implementation best practices in CPQ and billing

DOMAIN KNOWLEDGE

BEST PRACTICES

ATG consultants continually incorporate the latest domain and product best practices

350,000 EMPLOYEES

COGNIZANT POWERED

All ATG projects are backed by Cognizant's deep domain expertise